Horsham Home & Heating Services

Effective Date: 04/05/2023

Horsham Home & Heating Services ("we," "our," "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Statement explains how we collect, use, store, and protect your personal data when you interact with our services, whether through our website, over the phone, or in person.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, address, phone number, and email address.

Service Information: Details about your heating and home services needs, including the types of services you request.

Payment Information: Credit card details or bank account information when making a purchase or paying for services.

Device and Usage Information: Information about your interactions with our website, including IP address, browser type, operating system, and usage data such as pages visited and time spent.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To Provide Services: To deliver, manage, and improve our services as requested by you.

To Process Payments: To process transactions and provide billing details for services rendered.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third parties in the following circumstances:

Service Providers: We may share information with trusted service providers who assist us in delivering services or processing payments.

Legal Compliance: We may disclose your information if required by law, such as to comply with a subpoena, or to protect the rights, property, or safety of Horsham Home & Heating Services, our customers, or others.

4. Data Security

We take the security of your personal information seriously and implement reasonable security measures to protect it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Correction: You can request access to the personal information we hold about you, as well as request corrections if necessary.

Opting Out of Marketing: If you no longer wish to receive marketing communications, you can opt out by following the unsubscribe instructions provided in any marketing email or by contacting us directly.

Data Deletion: You may request that we delete your personal information, subject to any legal obligations we may have to retain it.

To exercise any of these rights, please contact us at the details below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us understand your preferences and improve site functionality. You can manage cookie settings through your browser settings.

7. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, with the updated date indicated at the top of the statement.

8. Contact Us

If you have any questions about this Privacy Statement or our data practices, please contact us:

Horsham Home & Heating Services
99 Heron Way, Horsham, West Sussex, RH136DN
info@hhhservices.co.uk
07428340838